Inside Adobe’s push to make AEM more expressive, faster and more intuitive — and the risks that come with vibe-driven ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

In a world where trust is fragile, this is no longer a cosmetic issue. It’s a brand issue, a governance issue, a trust issue.

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...

Cyborg, Monitor, Innovator, Artisan — the future isn’t about choosing one lane, but knowing when to shift paths as AI ...

In partnership with GiveCard, Lorikeet's conversational intelligence platform for high-complexity support assisted more than 300,000 families and resolved issues at a moment of urgent need. SAN ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Kapture CX, a leading full-stack AI-driven enterprise-customer experience platform, today announced its sustained profitability, along with strong 80% year-over-year growth. Supported by major new ...