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Customer Focus and the Rise of New Retail Strategies
16:32
TEDJames Hadisurjo
Customer Focus and the Rise of New Retail Strategies
The retail landscape has been shifting in its approach as seen in a variety of global brands. These shifts have found themselves focusing on the customer and not just on the product. Customer connection and encouraging brand loyalty is essential to developing long term success in this new era of retail.James Hadisurjo, a Boston College Alumni ...
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